Frequently asked questions

What is the City of Hamilton Online Services Portal?

The City of Hamilton Online Services Portal is a website available to all residents of Hamilton as a place to conduct their City business online. By registering for the portal, you will be able to:
  • Submit requests for permits, licenses, and services. New services will be added regularly.
  • Track the status of all your requests in one place.
  • Sign up to be notified in real time by email when there are changes to your request status.
  • Store your address and other information as part of your online profile, saving time when filling out forms.

Do I need an account to use the Portal?

An account is required to submit most requests. When the City receives an application or other request for service, it is through the account information that the applicant is notified of status changes and has to ability to retrieve required or resulting information. In order for applicants to track the progress of their requests online, a valid account is required.

How do I create an account?

  1. Go to the 'Register or sign in' page.
  2. Select your preferred method of authentication. If you do not have a social media account (Google, Facebook or Microsoft) or do not wish to use one of these, choose "Continue with Email".
  3. Follow the instructions to create/register with the Online Services Portal.

Do I need to fill out a User Profile?

You are required to provide your name and email address. Other information is optional.

How do I update my user profile?

The first time you register, you will be directed to the Edit my Profile page to enter your contact information. To make changes at a later date, sign into the Portal and click your name in the top right corner of the main navigation bar; under "Options" menu, select "Profile".

Who can see my information?

Your information is only visible to you - it is not shared with other Portal users. See the City of Hamilton's privacy and data deletion statements here.

I registered but I did not get a verification email.

If you have used the "Continue with Email" option to register and did not receive a verification email, please note that it can take a few minutes to arrive in your inbox. You should also check you junk or spam folder.

I forgot my password. How can I reset it?

Depending on the method used to register with the portal you will need to follow the identity providers "Reset your password" process. See links below to reset your password.

If you registered with your email address
Google
Facebook
Microsoft

I do not remember what email address or social account I used to register. How can I find this information?

There is currently no method to determine which email or social account you used to register with the Online Services Portal. You will need to try logging in with each until the correct one is found.

The service I am looking for is not listed.

We are in the process of adding new services to the Portal. If you don't see what you are looking for, please check for information on www.hamilton.ca.

How do I submit a request or application?

If the service you are looking for is featured on the home page, you can click the action button related to that service to start the request process.

I want to submit a request or application, but I am not sure I have all the information needed.

If the service you are looking for is featured on the home page, click the "Learn More" button related to that service for information on how to submit your request. Please note that this may take you to www.hamilton.ca for more information.